API & System Integration

Your Business Systems Are Only as Useful as the Connections Between Them.

• CRM integration : Integrating your CRM -Zoho, HubSpot, Salesforce, or equivalent -with the systems that need to see or contribute to customer data: your ERP for order history, your marketing platform for campaign engagement, your support tool for customer service history, and your finance system for billing and payment status
• ERP integration : Connecting your ERP -SAP, Tally, Microsoft Dynamics, QuickBooks, or equivalent -to the operational systems that generate or consume ERP data: eCommerce platforms for order ingestion, inventory management for stock level synchronisation, production systems for job release and completion, and logistics platforms for fulfilment tracking
• Accounting and finance system integration : Building the integrations that eliminate manual reconciliation between operational systems and your accounting platform -syncing invoice data, payment records, customer balances, and the cost data that management accounting requires, without manual export and import
• HRMS and payroll integration : Connecting HR management systems with payroll, attendance tracking, and the operational systems that generate the data HR needs -employee onboarding workflows, leave management, and the compliance reporting that employment regulation requires
• Customer support platform integration : Integrating customer support tools -Zendesk, Freshdesk, Zoho Desk, or equivalent -with CRM and operational systems, so support agents have the customer context they need to resolve issues without switching between multiple systems
• Data migration and system transition integration : Managing the data migration component of system transitions -designing the extraction, transformation, and loading of data from legacy systems to new platforms, with validation logic that ensures data integrity and completeness before the new system goes live

Every Third-Party Service Your Business Uses Is a Connection That Needs to Be Built and Maintained.

• Payment gateway integration : Integrating payment gateways -Razorpay, Stripe, PayU, or equivalent -with eCommerce platforms, billing systems, and financial reporting infrastructure, with the webhook handling, error recovery, and reconciliation logic that payment processing reliability requires
• Communication platform integration : Connecting communication platforms -WhatsApp Business API, SMS gateways, email service providers, and push notification services -to the operational systems that trigger customer communications, with the delivery tracking and failure handling that customer communication reliability requires
• Logistics and shipping integration : Integrating logistics and courier platforms with order management systems -shipment creation, tracking status synchronisation, proof of delivery capture, and the returns management workflows that fulfilment operations require
• Data enrichment and intelligence integration : Connecting data enrichment services -company data platforms, contact verification services, intent data providers -to CRM and marketing systems, with the data quality validation and deduplication logic that prevents enrichment data from degrading the quality of existing records
• Identity verification and compliance integration : Integrating identity verification services -KYC platforms, document verification tools, credit bureau connections -for businesses with regulatory requirements around customer identity, with the workflow logic that routes verification outcomes to the appropriate business processes
• Industry-specific platform integration : Building connections to industry-specific platforms -healthcare information exchanges, property listing aggregators, procurement networks, financial data platforms -with the data format handling, protocol compliance, and regulatory requirements that industry-specific integrations involve

A Well-Designed API Is a Business Asset. A Poorly Designed One Is a Maintenance Burden.

• RESTful API design and development : Designing and building RESTful APIs that follow clear design principles -consistent resource naming, appropriate HTTP method usage, well-structured error responses, and the documentation that allows integration partners to build against the API without requiring hand-holding from your development team
• GraphQL API development : Building GraphQL APIs for applications that need flexible, client-driven data fetching -particularly for frontend applications that need to query multiple data entities efficiently, or for API platforms that serve multiple client types with different data needs
• Webhook design and implementation : Designing and implementing webhook architectures that allow your systems to push event notifications to external systems in real time -with retry logic, delivery confirmation, signature verification, and the monitoring that reliable event-driven integration requires
• API versioning and lifecycle management : Designing the API versioning strategy that allows the API to evolve without breaking existing integration partners -with clear version deprecation policies, migration guides, and the backward-compatibility decisions that minimise disruption to downstream consumers
• API documentation and developer portal : Building the API documentation and developer experience infrastructure that makes your API easy to integrate with -OpenAPI specification, interactive documentation, code examples, authentication guides, and the sandbox environment that allows integration partners to test without affecting production data
• API monitoring, rate limiting and security : Implementing the operational infrastructure that keeps your API performant and secure in production -rate limiting per consumer, authentication and authorisation enforcement, request logging and analytics, anomaly detection, and the monitoring that alerts your team when API performance or availability degrades