Managed Services

Your Infrastructure Should Be as Reliable as the Business That Depends on It.

• Cloud infrastructure management: Ongoing management of your AWS, Google Cloud, or Azure environment -server configuration and maintenance, storage management, network architecture management, auto-scaling configuration, cost monitoring, and proactive identification and resolution of infrastructure health issues before they become service-affecting incidents
• Web hosting and performance management: Managing your web hosting environment for reliability, performance, and security -server configuration and maintenance, caching implementation, CDN management, Core Web Vitals monitoring, and the performance optimisation that ensures your website loads quickly under real-world traffic conditions
• Backup and disaster recovery management: Designing and managing the backup and disaster recovery infrastructure that ensures your business can recover from data loss or system failure -with defined RPO and RTO targets, automated backup scheduling, regular backup integrity testing, and documented recovery procedures that work when needed
• Uptime monitoring and incident response: Continuous monitoring of your infrastructure across all managed systems -with automated alerting, defined escalation paths, and proactive response to the performance and availability indicators that precede incidents, so problems are identified and resolved before they become outages
• SSL certificate and security configuration management: Managing SSL certificate renewal, security header configuration, and the web server security settings that protect your digital properties -with automated renewal monitoring that prevents certificate expiry incidents and configuration reviews that keep security settings current with evolving best practices
• Infrastructure cost optimisation: Ongoing analysis and optimisation of your cloud and hosting spending -identifying over-provisioned resources, recommending right-sizing, implementing reserved capacity where it reduces costs, and providing the monthly cost visibility that allows informed infrastructure investment decisions

Security Is Not a Feature You Enable Once. It Is a Practice You Maintain Every Day.

• Cybersecurity monitoring and threat detection: Continuous monitoring of your IT environment for security threats -tracking suspicious activity, anomalous access patterns, and indicators of compromise, with defined escalation paths and incident response procedures that limit the impact of security events when they occur
• Vulnerability and patch management: Regular vulnerability scanning of your managed infrastructure -identifying security weaknesses, prioritising remediation by severity and exploitability, and managing the patching process that keeps your systems protected against known threats without disrupting operations
• Microsoft 365 and email suite management: Managing your Microsoft 365 environment -user provisioning and deprovisioning, licence management, email configuration, SharePoint and Teams administration, security policy management, and the retention and compliance policies that regulatory requirements and data governance programmes demand
• Email security and deliverability management: Managing the technical email infrastructure that determines whether your emails reach inboxes and whether your domain is protected from spoofing -SPF, DKIM, and DMARC configuration, email security gateway management, anti-phishing controls, and the ongoing deliverability monitoring that prevents your business communications from being blocked or filtered
• Access management and identity security: Managing the access control framework for your systems -user account lifecycle management, multi-factor authentication enforcement, role-based access controls, and the privileged access management that limits the blast radius of compromised credentials
• Security awareness and incident response: Providing structured incident response when security events occur -from initial detection and containment through investigation, remediation, and post-incident review -and supporting the security awareness practices that reduce the human factors that make phishing and social engineering attacks successful

The Tools Your Team Uses Every Day Need to Work Every Day -Managed to a Standard Your Business Can Depend On.

• DevOps pipeline management: Managing the continuous integration and continuous deployment pipelines that your development team depends on -pipeline health monitoring, build failure triage, deployment process oversight, runner and agent management, and the configuration management that keeps pipelines aligned with application and infrastructure changes
• Domain registration, renewal and DNS management: Managing your domain portfolio and DNS infrastructure -domain registration and renewal management with proactive expiry alerts, DNS record management for all services and systems your domains support, DNS performance monitoring, and the change management processes that prevent DNS misconfiguration from causing service outages
• Development and staging environment management: Managing the development, staging, and production environments that your engineering team depends on -environment configuration consistency, access management, infrastructure parity between environments, and the routine maintenance that prevents environment drift from causing the 'works in dev, fails in production' failures that slow development velocity
• Technology stack support and helpdesk: Providing first and second-line IT support for your team -resolving technical issues with managed systems, handling software configuration questions, onboarding new users to managed platforms, and the responsive helpdesk capability that keeps your team productive without requiring them to troubleshoot infrastructure problems themselves
• Licence management and technology inventory: Managing the software licence portfolio for your managed technology stack -tracking licence expiry, optimising licence allocation based on actual usage, managing vendor relationships, and providing the technology inventory visibility that IT governance and audit requirements need
• Monthly managed services reporting: Comprehensive monthly reporting covering all managed services -uptime and availability metrics, security monitoring summary, incident log, patch management status, cost optimisation actions, and specific recommendations for infrastructure or process changes that will improve reliability, security, or efficiency in the coming month